Privacy Policy

Information We Collect

We may collect personal information that you provide when you contact us, request a quote, arrange an inspection or engage us to provide roofing services.

• Name
• Phone number
• Email address
• Property suburb or address
• Details about your roofing project
• Photographs or documents you choose to provide

How We Collect Information

We generally collect personal information directly from you by phone, email, website forms, site inspections and our ongoing communications with you.

Our website may also automatically receive technical and usage information, including an IP address, browser type, device type, pages visited and approximate location.

How We Use Your Information

Your information may be used to:

• Respond to enquiries and provide requested information
• Arrange inspections and prepare quotations
• Schedule, provide and manage roofing services
• Communicate with you throughout a project
• Maintain business, safety and warranty records
• Improve our website, services and advertising

Cookies And Website Analytics

Our website uses cookies and similar technologies to operate correctly, measure website use and understand the effectiveness of our advertising. This may include pages visited, interactions, device and browser information, approximate location and IP address.

You can restrict or delete cookies through your browser settings. Doing so may affect some website features.

Third-Party Services

We use third-party providers to operate our website, process enquiries, understand website use and measure advertising performance. These include:

• Google Analytics
• Google Search Console
• Meta (Facebook) Pixel
• Formspree (website contact forms)

These providers process information under their own privacy policies and may store or process information outside Australia, including in the United States or other locations where they operate.

Disclosure Of Information

We do not sell or rent personal information. We may disclose information to employees, contractors, professional advisers, technology providers or authorities where reasonably necessary to respond to your enquiry, provide services, operate our business or comply with the law.

Storage, Security And Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably required for the purpose for which it was collected, for business and warranty records, or to meet legal obligations. Information no longer required is deleted or de-identified where reasonably practicable.

Access And Correction

You may ask to access or correct personal information we hold about you. Contact us using the details below and provide enough information for us to identify the relevant record. We may need to verify your identity before responding.

Privacy Questions And Complaints

If you have a question or complaint about how we have handled personal information, contact us by email or phone. We will review the matter and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes to our business, website or legal obligations. The latest version will always be available on this page.